Culture
Net Promoter Score – Why It Is So Valuable
Getting regular customer feedback should be an important part of any business. There are many methodologies, tools, and applications out…
How to Be Different in a Short Conversation
We’ve all been at conferences or similar events where you meet lots of people and hear about lots of different…
Having Successful Engineering Interns
I was asked recently if engineering interns were actually useful. My unwavering stance is: Yes! I’ve had the pleasure of…
How to Proactively Get Ahead of People Challenges from an Acquisition
Here are three areas where you can be proactive to get ahead of some of the common challenges.
Putting the Customer First
Company culture always starts from the top and works its way down. Even though leadership will be pushing certain ideas,…
Going Above and Beyond to Resolve Customer Issues
Recently we had a birthday party for my son at local venue. Everyone had a good time, but when we…
Embracing the Vocal Customer
Once you’ve got paying (or non paying) customers, you’ll inevitably find yourself doing some support. In the early stages, before…
Sean McCormick: A True Entrepreneur With Every Single Op
Today, when many people think of the word “entrepreneur,” there is a tinge of baggage. The age-old question at a…
Use a Simple Strategic Plan as a Roadmap to Success
Why everyone should have a roadmap to success when building a business.
When Integrating Two Teams, Focus on Key Deal Drivers
In the first post of this acquisition challenges series, I discussed how challenging integration can be and some of the…