Startup Phase: Growth
Measure What Matters
Do’s and Don’ts of AI Implementation
Kathryn O’Day shares Fastlane AI founder Rebby John’s top do’s and don’ts for implementing AI at your company.
Pick a North Star Metric (Not Revenue)
David Cummings on why revenue is an outcome, not a North Star — and how to choose (and embed) the metric that actually captures customer value.
Your First Customer Success Hire
If you’re looking to make your first customer success hire, here’s a few thoughts on where to begin.
What to Look for When Hiring: Values, Abilities, Skills
A.T. Gimbel shares thoughts on values, abilities, and skills in the hiring process and how to prioritize them.
Using NPS for Actionable Insights
How likely are you to recommend our product to a friend or colleague?
Unaffiliated, Passionate, Paying Customers
Early investments should seek unaffiliated, passionate, paying customers. They validate sales, ensure retention, and drive growth.
Time to pivot your startup, or time to move on?
Navigating the Startup Crossroads of when to Persist and when to Pivot