Your First Customer Success Hire
If you’re looking to make your first customer success hire, here’s a few thoughts on where to begin.
Startup Phase: Growth
What to Look for When Hiring: Values, Abilities, Skills
A.T. Gimbel shares thoughts on values, abilities, and skills in the hiring process and how to prioritize them.
Using NPS for Actionable Insights
How likely are you to recommend our product to a friend or colleague?
Unaffiliated, Passionate, Paying Customers
Early investments should seek unaffiliated, passionate, paying customers. They validate sales, ensure retention, and drive growth.
Time to pivot your startup, or time to move on?
Navigating the Startup Crossroads of when to Persist and when to Pivot
Startup Go-To-Market (GTM) Strategy
Raising Prices
How to Use a Content Calendar Template, Complete With Metrics and Goals
Planning your Future Org Chart
A.T. Gimbel shares a few tips on how you can plan ahead for your future org chart.
Implementing OKRs: aligning goals and measuring success in startups
External resource: Implementing OKRs