Customer Success
Your Dream Job Here: Startups That Are Hiring + 15 Open Roles
AI has *NOT* taken all the jobs 😉
#1 Advice for an Entrepreneur in the New Year
With the new year upon us, it is a great time to reflect on last year’s accomplishments and set new…
Customer experiences: The good, the bad, and the ugly
I am fascinated by how different companies handle customer experiences.
The Power of an Annual User Conference
A couple of weeks ago, I had the opportunity to attend AdPipe’s annual user conference and hear a number of…
Moving Forward After Your First Startup Fails
You made the hard decision to shut things down. What next?
Sales and Churn: leading vs. lagging indicators
I was speaking with an entrepreneur recently about key metrics for their business.
Beyond Hyper Growth
Last week, I spoke with an entrepreneur whose company is growing at a pace that goes beyond even traditional hypergrowth…
Investor Responsiveness as #1 Value
Last month, I was talking to an entrepreneur about his experience with a variety of investors over multiple rounds of…
How to handle (and not handle) customer interactions
I am always fascinated by how certain companies do a great job of training employees in customer service to go…
What makes good weekly updates
I am a huge fan of weekly updates and receive many of them from entrepreneurs.