Blog Customer Success
Category

Customer Success

61 posts
Kathryn O'Day

8 Interviewing Mistakes (That Even GREAT Startups Make)!

And how to fix them, of course!

Sep 29, 2026 · 8 min read
A.T. Gimbel

Lessons learned from shutting down startups

I recently had conversations with a couple founders who had to make the hard decision to shut down their business.

Aug 27, 2026 · 2 min read
A.T. Gimbel

Do you value pilots?

I was recently speaking at a great Healthcare event in Atlanta where one of the questions was how do investors…

Aug 20, 2026 · 2 min read
Kathryn O'Day

The Athlete’s Edge: 5 More Lessons for Founders

What the best know about winning, rest, competition, and how to keep going.

Aug 4, 2026 · 6 min read
Kathryn O'Day

Founder Favorites: Your Ultimate Customer Success Guide

20+ blogs with lessons and tactics for amazing customer retention

Jul 21, 2026 · 4 min read
Kathryn O'Day

5 Things I Wish I Knew Before Becoming a Working Mom

A decade ago, shit got real.

Jun 11, 2026 · 5 min read
Kathryn O'Day

Your Dream Job Here: Startups That Are Hiring + 15 Open Roles

AI has *NOT* taken all the jobs 😉

Feb 3, 2026 · 3 min read
David Cummings

#1 Advice for an Entrepreneur in the New Year

With the new year upon us, it is a great time to reflect on last year’s accomplishments and set new…

Jan 3, 2026 · 3 min read
A.T. Gimbel

Customer experiences: The good, the bad, and the ugly

I am fascinated by how different companies handle customer experiences.

Nov 20, 2025 · 3 min read
David Cummings

The Power of an Annual User Conference

A couple of weeks ago, I had the opportunity to attend AdPipe’s annual user conference and hear a number of…

Nov 1, 2025 · 3 min read
123…7