Customer Success
How to handle (and not handle) customer interactions
I am always fascinated by how certain companies do a great job of training employees in customer service to go…
What makes good weekly updates
I am a huge fan of weekly updates and receive many of them from entrepreneurs.
What They Don’t Tell You About Startup Metrics (Until It’s Too Late)
Most startups measure the wrong thing. Here's how to fix it, starting today!
3 Strategies To Influence A Stubborn Founder (or Boss!)
Brilliant founder getting in their own way? Try these 3 things today.
Entrepreneur Updates as Leading Indicator of Success
Last week, a fellow entrepreneur said something to me that really stuck in my mind: “I knew he’d be successful…
Churn – Why It Is So Important
Churn reveals the health of your value proposition and impacts economic efficiency. Monitor churn to assess and refine customer value.
Using NPS for Actionable Insights
How likely are you to recommend our product to a friend or colleague?
The Dangers of Building “Really Cool” Tech
Why Focusing on Customer Needs and Value Propositions Matters More Than Cool Tech
More Important: Novel Idea or Execution
While having a unique idea is important, successful startup outcomes primarily hinge on effective execution.
Customers are right about problems, not solutions
Unveiling the Crucial Distinction: Customer-Driven Problem Identification vs. Solution Generation in Entrepreneurship.