Customer Success
Moving Forward After Your First Startup Fails
You made the hard decision to shut things down. What next?
Sales and Churn: leading vs. lagging indicators
I was speaking with an entrepreneur recently about key metrics for their business.
Beyond Hyper Growth
Last week, I spoke with an entrepreneur whose company is growing at a pace that goes beyond even traditional hypergrowth…
Investor Responsiveness as #1 Value
Last month, I was talking to an entrepreneur about his experience with a variety of investors over multiple rounds of…
How to handle (and not handle) customer interactions
I am always fascinated by how certain companies do a great job of training employees in customer service to go…
What makes good weekly updates
I am a huge fan of weekly updates and receive many of them from entrepreneurs.
What They Don’t Tell You About Startup Metrics (Until It’s Too Late)
Most startups measure the wrong thing. Here's how to fix it, starting today!
3 Strategies To Influence A Stubborn Founder (or Boss!)
Brilliant founder getting in their own way? Try these 3 things today.
Entrepreneur Updates as Leading Indicator of Success
Last week, a fellow entrepreneur said something to me that really stuck in my mind: “I knew he’d be successful…
Churn – Why It Is So Important
Churn reveals the health of your value proposition and impacts economic efficiency. Monitor churn to assess and refine customer value.