Does AI change customer success? Yes!
But do a lot of the fundamentals stay the same?
Also yes!
Here’s a repost of Customer Success greatest hits posts. Yes, you’ll want to sub out “AI agent” for “customer rep” in a few spots but the strategy and mindset for amazing customer experiences hold true across time (and trend)!
I love sharing tips and lessons from my 10+ years on the front lines of helping customers at startups.
I’ve made all the mistakes and learned from many excellent people!
If you’ve recently brought on new customers, hired your first customer-focused role, or you’ve started scaling and are hitting some growing pains…
I feel you and this is your new favorite blog post. 😉
It’s the highlight reel of all the post-sales, how-to-serve-customers content I’ve shared over the years.
You’ve brought on your paying first customers. Woohoo!Here is everything you need to know to keep your customers happy and get started on building an amazing customer experience.
I’ve seen the evolution of customer implementations and onboarding at several B2B software companies and from many other customer success leaders in the industry.
Here are the best tips I’ve learned for welcoming customers, getting them started off right, and staying in touch.
Getting started is only half the battle. Helping customers realize long term success is the most powerful way to grow your business.
They renew, buy more, tell their colleagues and bosses, and bring you in when they change jobs.
THIS is how a billion dollar business is built.
And THESE 👇 are the retention and value strategies that the best companies are using.
Pricing is closely tied to customer success.
It needs to align with value, incentivize increased usage (and spending 😉), and be simple enough for your team and customers to follow.
Many companies have 5, 10, even 20 iterations — with updates and feedback coming from customer-facing roles.
These blogs take you through basic pricing strategy and real-life examples for every stage.
Don’t forget to show your customers love! A thoughtful gift can be the difference between a cancellation and willingness to work through product challenges. And of course, you want to appreciate your biggest advocates!
Here are considerations, steps, and budget-friendly ideas for customer gifting.
Do you have any other recommendations for founders looking for Customer Success resources? What should be added to this Customer Success Guide? Do you enjoy receiving guides like this? What other types of guides would you like to see?